Refund policy

We offer a 14-day return policy from the date your order is delivered.

To be eligible for a return or refund, your item must be:

• Unused

• In its original condition

• In original packaging

  We accept returns in the following cases:

• Damaged items

• Defective products

• Incorrect item received

To request a return, please contact our support team within 14 days of delivery at: petoasisuk@gmail.com

(Include your order number and clear photos if applicable.)

Once your return is approved, refunds will be issued to your original payment method within 5–10 business days.

Please note:

Return shipping costs may apply unless the issue was caused by our error.